New online appointment system transforms patient access at Palatine Group Practice

Palatine Group Practice has rolled out a new appointment system to ease pressure on its services. The changes aim to make healthcare access simpler while cutting down on long queues. Patients now submit most requests online during set hours via a google form from Monday to Friday between 8am and 4pm. After this time, non-urgent requests can only be submitted when the form reopens the next working day.

Patients with urgent medical issues between 4pm and 6pm are asked to call the practice directly. All medical concerns first go to a GP or clinician for review. Clinical staff then decide the best course of action for each case based on individual needs.

Administrative requests, such as paperwork or general queries, are sent straight to the administration team. The trial period currently limits medical requests to 100 submissions per day. Support remains available for those who struggle with online services.

Early reports indicate the new approach has shortened queues and proved user-friendly for many patients.

The practice's updated system shifts most enquiries online, with phone support reserved for urgent evening cases. Clinical staff assess each request before determining the next steps. The trial continues with a daily cap on medical submissions.